The price of the Goods are stipulated on the Website. The price is inclusive of VAT. The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order. Payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering.In terms of products ordered in advance payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering although orders will not be shipped out until the agreed specified date. Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the order will not be dispatched until full payment has been received and cleared
Acceptable Weight Variation
When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.
The Shelf life displayed on the product is the shelf life from date of manufacture. Most items are held in stock and therfore will have less shelf life. You will not recieve the product with less than 50% of its shelf life.
Refunds and Cancelations
If you're not happy with us or any of our products, for any reason, then please contact us, call direct on 01706 231029 or email firstname.lastname@example.org quoting your order number in the subject line.
Any problem/discrepancies you have with your order; please notify us within 4 days of receipt of goods for example if the items are faulty or not as described. You must return the goods to us at your expense, where you will also be responsible for the risk of loss or damage in transit. The products will be inspected on return, if on return the goods are deemed faulty or not as described by our technical we will send out replacement goods or a full refund including your postal costs, the choice is yours. If reasonable care hasn't been taken of the goods before we receive them back here which results in damage or deterioration then no refund can be made.
Cancellations; you can cancel your order up to 4 hours before dispatch. To do this simply email or phone, quoting your order reference number. We'll refund your money, if received, as soon as possible.
Postage & Packing terms and prices quoted are to delivery addresses on the UK Mainland only. For all other deliveries please contact us for a quote.
Orders made before the cut-off point of 1pm on Tuesday will be dispatched on Thursday for delivery on Friday. Please note that we do not make courier deliveries during the weekend. If there is a delay for any reason we will email you. If you miss the cut-off point your order will be dispatched the following Thursday.
Our products are sent out in temperature controlled packaging, if you will not be available on Friday to receive these please provide an alternative address, such as a work address, or to leave with a neighbour etc. We cannot be held liable for deteriation caused to the product if you are not available to accept delivery and refrigerate upon arrival. This is however down to individual driver discretion and cannot be guaranteed.
Back Orders; If an item is out of stock we will email you to discuss options i.e when the item will be back in stock, alternative or refund.
All personal data we collect from you will be used exclusively for the purposes of our relationship, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission.
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date. All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
We do not accept liability for any loss or damage that you suffer as a result of using this website.
Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.